Aligned to the following standards and regulations:
Last updated: 04/03/2026
Last revised: 04/03/2026
These Terms & Conditions apply to the services explicitly described on our website and provided by RedLibrary, including secure media disposal, IT services, cybersecurity & data governance support, training, and related professional services.
• Customers should send items via tracked and insured post. Return shipping is only included where explicitly stated in the service description.
• Storage media and devices submitted for disposal are processed in accordance with documented procedures designed to ensure that previously stored data cannot be recovered.
• The data sanitisation or destruction method is selected at our discretion based on media type, device condition, and operational handling requirements unless a specific method has been contractually agreed in advance.
• We do not access, review, or analyse the data stored on submitted devices. Processing is limited to secure overwrite procedures or physical destruction of storage media.
• Each qualifying item may receive a Certificate of Data Destruction or processing documentation. Certificates are timestamped, non-transferable, and verifiable online using a serial number and verification key.
• We are not liable for in-transit damage unless the courier was arranged directly by RedLibrary. Insured postage is strongly recommended.
• Processing times vary depending on device condition, quantity, and workload. Typical turnaround is within 5 working days but may extend during busy periods.
• Devices and storage media submitted for disposal are assessed upon receipt to determine the appropriate processing method and documentation level.
• Processing methods may include secure overwrite procedures, physical destruction, refurbishment, component reuse, or recycling depending on device condition and operational considerations.
• Certain devices or media may qualify for enhanced documentation or certification services where they meet internal eligibility criteria.
• Devices or media that do not meet eligibility criteria for enhanced documentation may still be processed under basic disposal procedures unless the client requests a certified chain-of-custody service.
• We reserve the right to determine the appropriate processing method unless a specific service has been explicitly agreed in writing prior to submission.
• Where device return services are requested, customers should send items via tracked and insured post.
• Return shipping is included only where explicitly stated in the service description.
• If secure wiping cannot be completed due to device condition or hardware failure, the client will be contacted and offered one of the following options:
1. Proceed with physical destruction — a Certificate of Destruction will be issued and a refund equal to the price difference between the wipe-and-return service and standard destruction will be provided; or
2. Return the unprocessed media — a fixed handling deduction may apply to cover examination, handling, and return postage.
• Refunds are processed once the selected option has been confirmed in writing.
• Devices submitted for disposal services may be refurbished, reused, resold, or recycled where appropriate following completion of secure data destruction procedures.
• Where devices or media are not requested to be returned to the client, ownership of the physical device transfers to RedLibrary after processing unless otherwise agreed in writing.
• Devices submitted under return services remain the property of the client and will be returned following completion of the requested service.
• All pre-owned hardware sold is tested, verified, and securely wiped prior to sale.
• A 30-day functional warranty applies from the date of delivery.
• Returns are accepted for faults not caused by misuse, modification, or accidental damage.
• Cosmetic defects are excluded unless they materially affect usability.
• Services are provided on an advisory, configuration, and support basis unless explicitly agreed otherwise in writing.
• The client confirms they are the lawful owner of, or have explicit authority to act on, all systems, devices, and data involved in the requested services.
• Remote support and follow-up assistance may require temporary system access with the client’s consent.
• A 6-month service warranty applies only where issues are directly attributable to work performed by RedLibrary and no third-party changes were made after service delivery.
• This warranty excludes user error, malware infections, third-party interference, or changes outside our control.
• Certificates may be issued following training completion or relevant service delivery.
• Certificates are non-transferable and may contain identifying information where required for verification.
• Verification may be performed through a secure serial and key-based verification system.
• Certificates and verification records are issued as documentation of completed processes or training activities and do not constitute warranties regarding future device condition or operational performance.
• We reserve the right to revoke or amend certificates if errors or inaccuracies are identified.
• Our registered office is used for correspondence and administrative purposes only.
• Processing facilities are not open to the public. Unauthorised visits or drop-offs are not permitted.
• Free local collection for eligible items may be offered subject to location and operational availability.
All systems, certificates, software, documentation, and website content remain the intellectual property of
RedLibrary, unless otherwise stated.
• Redistribution, reverse engineering, or unauthorised reuse is prohibited.
• Automated scraping, probing, or unauthorised system access is strictly forbidden.
• Use of this website constitutes acceptance of these Terms & Conditions.
• Devices submitted for processing should be safe to transport and handle under normal conditions.
• Some devices, particularly those with damaged lithium batteries, liquid contamination, or physical damage, may require additional handling precautions.
• Where a device presents a potential safety risk during inspection or processing, we may pause processing and contact the client to agree on the most appropriate handling or disposal method.
• Additional handling, packaging, or disposal arrangements may be required depending on the condition of the device.
• All services are provided on a best-effort basis unless explicitly agreed otherwise in writing.
• We are not liable for indirect or consequential losses, including loss of data resulting from requested destruction or sanitisation procedures, unless caused by proven negligence.
• Clients are strongly advised to back up all data prior to submitting devices or requesting services.
• Devices with non-removable storage must have security locks, passwords, or accounts removed prior to submission where possible.